Hiring for Testing and Support Engineer (4 LPA)
Job Role: Testing and Support Engineer
Location: Madhapur, Hyderabad
Industry: IT Services and IT Consulting
Salary: 4 LPA
Duration: Full Time
Qualification: B.E/B.Tech, M.E/M.Tech, and MCA
Gender Requirement: Any
About Company
Headquartered in Alpharetta, Georgia, it is a leader in bringing new technology to the assessment community to solve complex workflow problems and produce solid and reliable tax rolls we brought web-based technology to the community seventeen years ago. Our goal is to make our customers’ work-life easier with modern solutions and proactive support.
Job description:
Role & Responsibilities:
- Must have High-end Spoken English and Communication Skills are mandatory.
- Perform Manual Software Testing.
- Learn and be proficient in all E-Ring Products.
- Providing support to the customers via desktop solutions, chat functions, emails, and calls.
- Prioritizing customer queries and escalating serious technical issues to Lead/Developers.
- Documenting error reports and monitoring performance metrics.
- Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Review all technical support related processes and documentation for continuous improvement.
- Strong analytical skills to investigate and resolve customer support tickets.
Primary Criteria:
- 2 Years of Bond and Original Documents to be submitted
- Every 1year Salary Hike would be given
Interview Process:
- Online Test
- 2 Rounds of F2F Interview
I have read the complete job description and reviewed the roles, responsibilities, and other terms mentioned. By checking this box, I declare that I agree with all the terms and that my profile matches the required skills. I also express my 100% willingness to apply for this job and commit to attending the interview without fail if my resume is shortlisted by the company.
Fill this form – ETOE-JD-1519