Job description:

About Company:

We are dedicated to providing comprehensive tax planning, preparation, and advisory services that empower businesses and individuals to achieve financial clarity. With a team of experienced professionals, we specialize in navigating complex tax regulations and delivering tailored solutions that maximize savings, ensure compliance, and minimize risks. Our services include: •Tax preparation for individuals and businesses • Tax planning and optimization strategies • Corporate tax compliance and advisory • State, federal, and international tax solutions • IRS representation and audits We pride ourselves on combining industry expertise with innovative technology to make tax management seamless, accurate, and stress-free

 Roles and Responsibilities

• Serve as the primary point of contact for customers, handling inbound and outbound calls, texts, and chats with professionalism and empathy.
• Actively listen to customer concerns, provide clear and timely solutions, and ensure a seamless resolution process.
• Collaborate with internal teams to address customer inquiries and resolve issues effectively.
• Maintain accurate and up-to-date records of customer interactions, feedback, and resolutions in the CRM system.
• Proactively identify and escalate complex issues to the appropriate teams while ensuring customer satisfaction.
• Build lasting relationships with customers by treating each interaction as an opportunity to create a positive and memorable experience.
• Stay updated on products, services, and policies to provide accurate and helpful information to customers.
• Monitor and analyze customer feedback to identify trends and suggest improvements to enhance the overall customer experience.
• Support team projects and initiatives aimed at improving processes and elevating the quality of customer service.

        Other Details

        Night Shift (Time: 9:00 PM to 6:00 AM IST (Monday – Friday)

Interview Details:

1 Rounds of F2F