About Company

We are Asiaʼs largest and fastest-growing omnichannel home interiors and renovation platform. The platform has organized a fragmented industry, bringing together designers, brands, manufacturers, and contractors to enable an eCommerce-like, trusted, and predictable experience. This has resulted in an e-commerce-like, trusted, and predictable experience for the homeowners. We boast of a community of 50000+ satisfied customers and over 2000 interior designers. We have raised around USD 450 million in capital from some of the top global investors including KKR, Ingka Group Investments (part of largest IKEA retailer Ingka Group), TPG Growth, Goldman Sachs, Kharis Capital, Venturi Partners, FFP (Peugeot Groupʼs Holding Company), EDBI, Bessemer Venture Partners, Jungle Ventures, Helion Ventures and UC-RNT.

Job description:

Role & Responsibilities:

• Pleasing personality and excellent communication.
• Adherence to DILO and updating it on the platform regularly.
• Tour of EC to all visitors, ensuring concept is delivered well.
• Raise request/ allocate designers to all visitors.
• Follow the criteria and script defined for qualification of the lead to proceed for designer interaction ensuring that the EC is presentable and well maintained at all times.
• Running and monitoring processes for liquidation.
• Data Management: Running and monitoring processes for Data Collection on footfalls/walk-ins.
• Customer feedback capturing and communication.
• EC Sample Management: Running and monitoring processes.
• Ensure Swatch library is maintained.
• Events and activations, driving marketing initiatives.
• EC Process maintenance- Follow SOP on EC related processes with the stylist.
• Ensure adherence to relevant SOPs – Checklist as per Stylist to be managed and maintained.
• Managing visual merchandise of store and ensure looks are refreshed periodically.
• Adhere to VM guidelines circulated.
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing.
• Participating in the various promotional activities in order to increase the footfall of the customers in Experience Centres.

Interview Process:

2 Rounds of Interview